Contact us
We’re in this together. If you have something to say, we’re here to listen. Seriously, we love it when you reach out.
Our DMs are open.
Want to talk to a real
live person?
Call us at 1-888-820-9283
We’re here weekdays, 8 a.m. to 5 p.m. Central Time, closed holidays.
Sending snail mail?
Here’s our mailing address
Danone North America (HQ)
1 Maple Ave, 3rd Floor
White Plains, NY 10605
Looking for a particular product?
Try our retail and online product locator.
Tried a product and
don’t love it?
We want you to be 100% satisfied. But if you’re not, just call us at 1-888-820-9283 and we’ll give you a replacement coupon or your money back. Limit two refunds per household per year, please. Proof of purchase may be required.
Looking for answers?
Check out our FAQs here.
We’ve recently made the difficult decision to discontinue some of
our products. Please have a
look here to find your new best
friend… we know there’s still a Silk® out there for you!
Still can’t find what you’re looking for?
Fill out our contact form, and we’ll get in touch with you.
Product purchased in Canada? Click here.
This website is intended for use by adults 18 and over only. Please confirm that you are 18 years of age or older to fill out the contact form.
Thanks for contacting us.
We appreciate your outreach and will respond to your question
or concern as quickly as possible (within 2 business days).
To speak with someone live, please call our toll-free number at:
1-888-820-9283 Mon – Fri 8:00 AM – 5:00 PM Central.
If this is an after-hours medical situation, please call: 1-866-257-2199.
Our commitment to accessibility
We are committed to creating an environment that is equally accessible to all members of the community. As part of this commitment, we strive to facilitate the accommodation of individuals with disabilities so that all may share the same level of access to its website content.
If you are vision-impaired or have some other impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to using this website, please fill out the contact form on this page or call us at 1-888-820-9283 for assistance. If you are having problems accessing careers information, or if you need assistance completing the application process, you may call 914-872-8816 for information or contact Human Resources directly at Danone.TA@Danone.com.
Please Note: This contact information is provided only to facilitate accommodation requests and any other use is restricted.
Telecommunications relay services (TRS)
We accept calls made via Telecommunications Relay Service (TRS). This type of service allows for two-way communications for those with hearing or speech disabilities.
